Posts by Properties Online

At Properties Online we are dedicated to helping real estate professionals grow their business by offering innovative and invaluable technology tools with a smile. Our web-based software is extremely easy to use and makes creating a website, a flyer or a video simple and fun!
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What to Do When You Get a Negative Online Review

What to Do When You Get a Negative Online Review

Negative reviews stink. And they’re easy to take personally, given all the time and effort you pour into your business, but that’s not the best way to handle one. Before you lob one back, take a look at these simple real estate marketing tips for managing bad publicity:

Out There for the Whole World to See
Because 84% of consumers trust online reviews as they would personal recommendations, timely response to a negative review is essential. Equally important: diffusing the situation and attempting to turn the negative review into a positive one.

Simmer Down Now
Take a deep breath and think before hastily responding. Firing-back when you’re angry is a bad idea. If you don’t have any already, keep a couple of ‘canned’ responses on-hand as starting points on the path to a solution. Customize your response to customer feedback, and don’t use the same one over-and-over.

Take a Swing
Ignoring a bad review is not an option. It shows you don’t care. Responding boosts advocacy. In many cases, a response is all a customer wants, and soothes the situation. In fact, if you resolve a problem with a customer at first-contact, customers are twice as likely to patron your services again. 70% of the buying experience is based on how the customer feels treated, and responding with care shows them the love.

Get a Second-Opinion . . .
. . . from an impartial third-party before posting your response to ensure it won’t be misinterpreted. Calling rather than posting in potentially explosive situations is ideal.

Bust-Out Your Toolbox & Fix It
Simply responding isn’t enough. This may mean online, telephone, or in-person contact. Fixing the issue makes the offended customer happier, and shows potential clientele how important your customers are to you.

Ask for a Second-Shot
Request the negative review be taken-down.

Safeguard your reputation and your business with the help of these and other essential real estate marketing tips and technology from Properties Online today.

Social Marketing Tips Clients ‘Like’

Marketing on social media sites is integral for agents, yet many have only scratched the surface of their social media potential. In today’s real estate marketing tips, we’ll take a look at maximizing this potential, and how to get potential customers to ‘like’ you… Before they ‘swipe left’ on your brand.

Seven Ways to Step-Up Your Social Marketing Game

– Make Sharing Simpler
With a responsive layout, clear photography, easy to find/use buttons including favorites and links to other social sharing sites.

– Take Advantage of Facebook Groups
Link Facebook Groups to your FB page, using them to boost networking and offer additional client services. Monitor questions buying/selling clients are looking for help on in the group, and show off your expertise!

– Share More, with Reviews & Services
Enable both reviews and services to gain referrals (the best kind of marketing collateral), allowing clients to make appointments or message you with questions and simplifying the ‘connection’ process.

– Add a Cover Video
Facebook promotional videos far surpass page cover photos, instantly grabbing visitor attention. (Don’t forget a matching call-to-action button, such as ‘book now’ for free consultations.)

– Go Live
At a property, promoting a behind-the-scenes, unedited ‘scoop’ on new listings.

– Get Chatty
Building a Facebook Messenger chatbot through Sprout Social to answer common questions, offer impressive turnaround on inquiries, and cut down on your workload. Include closest listings by zip code, listings by price range, how to prep a home for sale, and more.

– Build Trust
With frequent posts, infographics, how-to videos, and other free real estate marketing tips. These are some of the easiest ways to build rapport without openly ‘pushing’ your services.

Eighty-four-percent of boomers and 94% of millennials rely on the Internet to search for their future home. How big a slice might you be missing out on with lackluster, behind-the-times marketing schemes? Step things up with the help of these and other real estate marketing tips from Properties Online today.

Tips for Using Music in Your Real Estate Videos

Professionals are increasingly turning to real estate video marketing to showcase listings. However faux pas abound, from shoddy photos and footage, to irritating, offensive background music that sends potential clients screaming (while covering their ears) in the opposite direction. In today’s video marketing tips, we’re going to look closer at the latter, lending an ear to learning about music selection…

(Don’t) Play that Funky Music
Instead of Dick Clark’s top 40 countdown hits, real estate video marketing should take advantage of instrumental music tracks that set a warm, relaxed tone, engaging the listener, but not overpowering the message (the home listing). Recognizable tunes that have the viewer singing/humming along shift attention from the home to the music, which is not where you want to be. Match your selection to the pace/content of listing video content to add interest, keeping prospects engrossed in the experience.

What About a Voice-Over?
Most videos don’t need a voice track at all. A simple text cue of home features works better, especially with regionally-specific accents (Texas, Tennessee, New York, New England).

Jam-Free Music Access
To avoid legal hoopla (legal action and fines), look to ‘royalty-free’ music. With royalty-free music, you pay one set price, and can use it over-and-over (separately on videos, website, blogs/vlogs) at no additional cost. Watch out for music that’s not royalty-free, or you’ll be forking over every time someone clicks on your video link.

Where to Find Music to Sway Customers
Virtuets, the latest video builder tool from Properties Online, offers a host of royalty-free music for your selection. This service is free with most of our products. Prefer to do-it-yourself, or looking for a wider selection? YouTube also provides free, royalty-free music to account holders. For a small fee, sites like Pond5 and AudioMicro.com also offer realty-specific options.

Sway customers with winning real estate video marketing tips. Set yourself on the path to success with the help of PropertiesOnline today.

How to Creatively Get More Seller Leads

How to Creatively Get More Seller Leads

Highly coveted, seller leads can help you gain more control of your time, represent both sides of a real estate deal, easily take-on additional clients, and earn higher commissions, especially in today’s low-inventory market. Do you have the real estate marketing tips you need to snag these valuable, yet elusive leads?

Seller Lead, Where for Art Thou?
According to 2014 NAR stats, 64% of sellers look to an agent’s referrals. The remaining sellers turn to other channels. Finding an agent runs a myriad of ways ranging from open houses to simple website research. How can you home in on these new seller leads?

Attract More Seller Leads with these Creative Real Estate Marketing Tips:

– Leverage Home Buyers
Handing over the keys doesn’t mean the transaction is over. Never overlook the importance of keeping in contact. Steadfast follow-up, from closing gifts to holiday cards, are a great way to earn seller referrals.

– Set Your Sights On FSBO
90% of FSBO listings never result in a completed transaction, typically from lack of knowledge and resources, overpricing, and poor marketing. Offering your services in the form of a free, no obligation consultation can help you swoop-in and save the day for stressed-out FSBO sellers.

– Give Expired Listings a Second Chance at Life
Much like FSBO properties, overpricing and poor marketing can leave properties to linger on the market. Though expired listings on your MLS sheet may have previously worked with another agent, the lack of a deal may motivate them to explore new avenues.

– Find an (Extended) Friend on Facebook
Search the box at the top of your profile page using keywords associated with selling a home (“packing,” “house hunting,” “moving…”), reaching out and snagging seller leads on social media.

Referrals are the lifeblood of the business. Do you have the real estate marketing tips you need to survive? Forge a new path to success with the help of Properties Online today.

Brace Yourself for Important New Trends

Think Outside the Box: Real Estate Marketing Tips

Over the past decade, the real estate industry has been on a roller coaster ride, plummeting to the depths of the housing crisis, then rising dramatically as markets and homeowners recovered, squinting blind-sided into the bright light of inventory shortages and fierce competition.

In light of this, it takes more than the average real estate marketing tips to emerge from such a ride smiling rather than tossing one’s proverbial cookies. How can you ensure your career doesn’t go off-course?

Like the Market, Sometimes You’ve Gotta Get a Little Crazy

– Throw Your Hands Up
Set up accounts and promote your properties on all major social media networks, interacting with the community, sharing good news and announcing new listings.

– Scream All the Way Down
Add social sharing buttons to make it easier for friends, family, and clients to email and share listings. On the flipside, don’t neglect real life interaction. Create an awesome business card too, passing them out like the free food samples at the area wholesale club.

– Watch for What’s Coming Up
Refurbish your website and ‘Contact Us’ page. Create an attention-grabbing, local-oriented, mobile-friendly space, emblazoning contact information on every page. Keep customers on-site with built-in features like mapping, ‘street-view’ and virtual tours. Stay in touch, even years after handing-over keys, with holiday cards to stay fresh in the minds of clients, and offering incentives for client referrals.

– Take a Selfie
Save time for all parties (and yourself), by offering professional quality video listings and information.

– Smile Like You Had a Good Time
Take quality photos (bad ones reflect poorly on your skill and listed properties). Hire a pro if you must to ensure a top-notch image. Sponsor local events to boost your brand.

Like life, your real estate career can be a bumpy ride. Instead of screaming all the way down, keep it on course with the latest, time-sensitive real estate marketing tips and tricks from Properties Online today.